Refund Policy
At Bombees, a brand of Brandbloom BV, we stand fully behind the quality of our products. That’s why we offer a generous 60-day return policy, so you can try your order with complete peace of mind.
Can I return my order?
Yes. You may return your order within 60 days of delivery, provided it meets the return conditions outlined below.
How do I return an item?
Please email info@bombees.com with your order number and the reason for your return.
Once we receive your request, we will review it and send you the appropriate return instructions for your specific situation.
Returns may only be shipped after receiving prior approval from our customer support team.
Please note that you are responsible for arranging and paying for the return shipment. We strongly recommend using a shipping service with Track & Trace and sharing the tracking number with us.
To help us process your return as quickly as possible, please clearly include your order number on or inside the package.
Are return shipping costs free?
No. Return shipping costs are the responsibility of the customer. This includes any shipping charges, customs duties, taxes, or other applicable fees.
When will I receive my refund?
Once your return has been received and approved, we will process your refund within 2 business days.
The refunded amount will be returned to your original payment method within 5 business days, depending on your payment provider.
Damaged or defective items
If your order arrives damaged or defective, please contact us within 7 days of delivery by emailing info@bombees.com and include clear photos of both the product and its packaging.
Claims submitted after this period or without sufficient documentation may not be accepted.
Return conditions
🔹 For hygiene reasons, certain products, such as underwear or sealed items, cannot be returned once the packaging has been opened or the seal has been broken, in accordance with applicable consumer protection laws.
🔹 We only accept returns if the item is:
- Unused
- Unwashed
- In its original, undamaged packaging
Additional conditions
- Products must be returned clean, undamaged, and in good condition.
- When testing a pillow, always use a clean pillowcase to prevent stains, odors, or damage.
- Whenever possible, please return the product in its original packaging.
Returns of opened or used products that are no longer suitable for inspection, resale, or donation may be refused, or a reasonable reduction in the refund amount may be applied where permitted by applicable law.
Bundle offers
Bundle offers, such as Buy 1 Get 1 Free, Buy 2 Get 3 Free, or similar promotions, must be returned in full.
Partial returns of bundle offers are not accepted. Refunds can only be issued when the complete bundle is returned.
Free promotional items
If your order included free promotional items, these must also be returned in good condition.
Missing or damaged promotional items may result in a partial or full reduction of your refund.
Shipping risk and return address
The customer remains responsible for the returned package until it has been successfully delivered to us.
We strongly recommend shipping your return with Track & Trace and keeping your proof of shipment until your return has been fully processed.
All returns must be authorized by our customer support team before being shipped.
Depending on the circumstances, we may, at our sole discretion, offer a replacement product, issue a partial or full refund, or provide another suitable resolution. For this reason, we kindly ask that you contact us before returning any product.
Official return address (for approved returns only)
Bombees – Returns Department
Elerweg 42A
3680 Maaseik
Belgium
Important: Returns sent without prior authorization from our customer support team, or that do not comply with the provided return instructions, may be refused or may not be processed.
Contact
If you have any questions, please contact us at info@bombees.com or via our contact page. Our team will be happy to assist you.