At Bombees, a brand of Brandbloom BV, we stand fully behind the quality of our products. That’s why we offer a generous 60-day return policy, so you can try your order with complete peace of mind.
Yes. You may return your order within 60 days of delivery, provided it meets the return conditions outlined below.
Please email info@bombees.com with your order number and the reason for your return.
Once we receive your request, we will review it and send you the appropriate return instructions for your specific situation.
Please notify our customer support team before shipping your return. Your statutory right of withdrawal does not require prior approval.
Please note that you are responsible for arranging the return shipment. We strongly recommend using a shipping service with Track & Trace and sharing the tracking number with us.
To help us process your return as quickly as possible, please clearly include your order number on or inside the package.
No. Return shipping costs are the responsibility of the customer, except where otherwise required by law. This includes any applicable shipping charges, customs duties, taxes, or other fees.
Once your return has been received and approved, we aim to process your refund within 2 business days.
The refunded amount will generally be returned to your original payment method within 5 business days, depending on your payment provider. Statutory refund deadlines remain applicable.
If your order arrives damaged or defective, please contact us, preferably within 7 days of delivery, at info@bombees.com and include clear photos of the product and packaging whenever possible.
We carefully review each claim and may request additional information or supporting evidence to properly assess the issue.
🔹 For hygiene reasons, certain sealed products may not be eligible for return once the seal has been broken, where permitted by applicable consumer protection laws.
🔹 We only accept returns if the item is:
These conditions apply to our extended return policy and do not limit statutory withdrawal or consumer guarantee rights.
Returns of opened or used products that are no longer suitable for inspection, resale, or donation may be refused, or a reasonable reduction in the refund amount may be applied where permitted by applicable law.
Bundle offers, such as Buy 1 Get 1 Free, Buy 2 Get 3 Free, or similar promotions, are intended to be returned in full.
For partial bundle returns, please contact our customer support team. Any refund will be calculated according to the original promotion and applicable consumer protection laws.
If your order included free promotional items, these should also be returned in good condition when returning the complete qualifying order.
Missing or damaged promotional items may affect your refund where permitted by applicable law.
Please package your return securely. We strongly recommend shipping your return with Track & Trace and keeping your proof of shipment until your return has been fully processed.
All returns should first be reported to our customer support team.
Depending on the circumstances, we may offer a replacement product, a partial or full refund, or another suitable resolution, subject to applicable consumer rights. Please contact us before returning any product.
Bombees – Returns Department
Elerweg 42A
3680 Maaseik
Belgium
IMPORTANT: THIS IS NOT A VISITOR ADDRESS.
Bombees operates exclusively online and does not have a physical store, pickup location, or publicly accessible returns counter.
In-person drop-offs of returned items are not accepted. Returns must be shipped via a postal or courier service to ensure that shipments and deliveries can be properly tracked.
Please contact our customer support team before shipping your return to receive the appropriate return instructions. Returns that do not follow the provided instructions may experience processing delays.
If you have any questions, please contact us at info@bombees.com or through our contact page. Our team will be happy to assist you.